Terms & Conditions

Last Updated: March 27, 2026

Welcome to Sale.pk. These Terms and Conditions govern your use of our website and services. By accessing or using Sale.pk, you agree to be bound by these terms. Please read them carefully before making any purchase or using our platform.

1. Acceptance of Terms

By accessing, browsing, or using Sale.pk, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and any other policies referenced herein. If you do not agree with any part of these terms, you must not use our website or services.

2. Eligibility

To use Sale.pk and make purchases, you must:

• Be at least 18 years of age or have parental/guardian consent
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information during registration
• Comply with all applicable laws and regulations in Pakistan

We reserve the right to refuse service or terminate accounts that violate these eligibility requirements.

3. Account Registration

3.1 Creating an Account

To access certain features and make purchases, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason we deem appropriate. You may also close your account at any time by contacting customer support.

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, images, prices, and availability information. However:

• Product colors may vary slightly due to screen settings
• Sizes may vary by brand and manufacturer
• We do not guarantee that all product descriptions are error-free
• Prices and availability are subject to change without notice

4.2 Product Authenticity

Sale.pk guarantees that all products sold on our platform are 100% authentic and sourced from authorized retailers, brands, or manufacturers. We have zero tolerance for counterfeit items.

4.3 Pricing

All prices are listed in Pakistani Rupees (PKR) and include applicable taxes unless otherwise stated. We reserve the right to:

• Modify prices at any time without prior notice
• Correct pricing errors on our website
• Cancel orders placed at incorrect prices
• Offer promotional discounts and special offers

5. Orders and Payments

5.1 Placing Orders

When you place an order on Sale.pk:

• You make an offer to purchase the selected products
• We send an order confirmation email (not acceptance of your offer)
• Your order is accepted when we ship the products
• We reserve the right to refuse or cancel any order

5.2 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, etc.)
• Mobile wallets (JazzCash, Easypaisa, etc.)
• Cash on Delivery (COD) where available
• Bank transfers

5.3 Payment Security

All online payments are processed through secure, encrypted payment gateways. Sale.pk does not store your complete credit card information on our servers.

5.4 Order Cancellation

You may cancel your order before it is shipped by contacting customer support. Once an order is shipped, cancellation is not possible, but you may return the product according to our return policy.

6. Shipping and Delivery

6.1 Delivery Areas

We deliver to addresses across Pakistan. Delivery times and charges vary by location and will be displayed during checkout.

6.2 Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed. Delays may occur due to:

• Weather conditions
• Public holidays
• Courier service issues
• Incorrect delivery information
• Force majeure events

6.3 Delivery Charges

Shipping fees are calculated based on order value, weight, and delivery location. We may offer free shipping promotions from time to time.

6.4 Failed Deliveries

If delivery fails due to incorrect address, unavailability, or refusal to accept the package, additional charges may apply for re-delivery attempts.

7. Returns and Exchanges

7.1 Return Policy

We want you to be completely satisfied with your purchase. You may return products within 7 days of delivery if:

• The product is unused, unworn, and in original condition
• All tags, labels, and packaging are intact
• You have the original invoice or proof of purchase

7.2 Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Undergarments and intimate wear
• Cosmetics and beauty products
• Jewelry and accessories (unless defective)
• Sale or clearance items marked as final sale

7.3 Return Process

To initiate a return:

1. Contact customer support within 7 days of delivery
2. Provide order number and reason for return
3. Receive return authorization and instructions
4. Ship the product back using our designated courier
5. Receive refund or exchange once return is processed

7.4 Refunds

Refunds are processed within 7-14 business days after we receive and inspect the returned product. Refunds are issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

8. Intellectual Property

All content on Sale.pk, including but not limited to text, graphics, logos, images, videos, and software, is the property of Sale.pk or its content suppliers and is protected by intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Modify or create derivative works from our content
• Use automated systems to scrape or collect data from our website

9. User Conduct

When using Sale.pk, you agree not to:

• Violate any laws or regulations
• Infringe on the rights of others
• Transmit harmful code, viruses, or malware
• Engage in fraudulent activities
• Harass, abuse, or harm other users or our staff
• Attempt to gain unauthorized access to our systems
• Use our platform for any illegal or unauthorized purpose

10. Limitation of Liability

To the fullest extent permitted by law, Sale.pk and its affiliates, directors, employees, and partners shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or data
• Damages resulting from use or inability to use our services
• Damages caused by third-party products or services
• Damages exceeding the amount you paid for the product

11. Indemnification

You agree to indemnify and hold harmless Sale.pk, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms and Conditions
• Your use of our website or services
• Your violation of any rights of third parties
• Your violation of applicable laws or regulations

12. Dispute Resolution

12.1 Governing Law

These Terms and Conditions are governed by the laws of Pakistan. Any disputes arising from these terms or your use of Sale.pk shall be subject to the exclusive jurisdiction of the courts in Pakistan.

12.2 Dispute Resolution Process

In the event of a dispute, we encourage you to contact our customer support team first to seek an amicable resolution. If the matter cannot be resolved informally, you agree to pursue formal dispute resolution through the appropriate legal channels in Pakistan.

13. Force Majeure

Sale.pk shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of government, pandemics, or failures of third-party service providers.

14. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Your continued use of Sale.pk after changes are posted constitutes acceptance of the modified terms.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Sale.pk regarding your use of our website and services.

17. Contact Information

If you have questions or concerns about these Terms and Conditions, please contact us:

• Email: [email protected]
• Contact Form: Visit our Contact Page